![]() ![]() NOTE: If you’re unsure of your local account password, you may want to create another local admin account on your computer to prevent getting locked out. Then click Sign in with a local account instead. Click Settings->Accounts->Your info and ensure that the account is an Administrator account.Try again later.”ĬAUTION: Following these steps without having an administrative account on the computer to which you know the password (not pin or biometrics) can cause you to be locked out of your computer. An unknown error is displayed when trying to change, remove or set a PIN stating “ Something went wrong. Unfortunately once logged in users cannot set a new PIN or change the existing PIN. You can setup your PIN again by going to Settings > Accounts > Sign-in options.” ![]() “ Your PIN is no longer available due to a change in the security settings on this device. ![]() Users must log in using their Microsoft Account password, Azure AD password or local account password. After upgrading HP Surface devices (HP Pro 612 X2 G2) to the Windows 10 April update version 1803, Windows Defender complains about an issue with the device security referencing the following Microsoft article KB4096377:Īfter following the instructions presented in KB4096377 the system no longer allows logging in with a Biometrics, Windows Hello, or with the existing user PIN code. ![]()
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